Since early May, Hoayeuthuong.com has made use of the VoIP Switchboard which is a modern call center system that allows connecting provincial phone numbers to a central administration center and ensuring availability.
With this system, customer service employees will be able to directly consult and receive orders. In able to succeed with this, Hoayeuthuong.com must have a well-equipped operator base and a smooth call center.
The VoIP system implemented at Hoayeuthuong.com allows to save all calls for service quality improvement.
In addition, the system also connects with the customer information management software and orders. This means that when any call is made, the system displays customer information and orders on the computer screen. This makes it quicker and easier for the company’s employees to provide the customer with the best service possible.
Hoayeuthuong.com always strives to improve the quality of its customer service.